Terms and Conditions
Man with Van West Hampstead Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van West Hampstead provides transport, removal and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person or business making the booking, paying for the service, or on whose behalf the service is arranged.
We, Us, Our means Man with Van West Hampstead, the provider of the removal and transport services.
Services means any transport, removal, loading, unloading, packing, storage, or related services that we agree to provide.
Goods means any items, belongings, furniture, equipment, or other property that we are requested to transport or handle.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions and the details set out in the booking confirmation.
2. Scope of Services
We provide man and van, small removals, home moves, office moves, furniture transport, and related services within the United Kingdom, including collections and deliveries in and around West Hampstead and surrounding areas.
The exact scope of services for each booking will be as described in our written or verbal quotation and confirmed at the time of booking. It is your responsibility to ensure that all relevant details, including addresses, access conditions, and the nature and volume of goods, are accurately provided.
3. Booking Process
3.1 You may request a quotation by providing details of your move, including collection and delivery addresses, dates, times, property type, access details such as stairs, lifts, parking availability, and an approximate inventory of goods.
3.2 Quotations are based on the information you supply. If the information is incomplete or inaccurate, we reserve the right to adjust the price, refuse to carry certain goods, or cancel the services with reasonable notice.
3.3 A booking is only confirmed once we have accepted your request and you have explicitly agreed to proceed on the basis of our quotation and these Terms and Conditions. We may confirm acceptance orally or in writing.
3.4 You must ensure that any required parking suspensions, permits or access arrangements at collection and delivery addresses are in place before the services commence, unless we have specifically agreed in writing to arrange them for you. Any fines, penalties or additional costs arising from inadequate parking or access may be charged to you.
4. Estimates, Quotations and Charges
4.1 Quotations may be provided as a fixed price or as an estimate based on hourly rates and expected duration. Where a fixed price is agreed, it assumes normal working conditions and the information supplied by you is correct.
4.2 We reserve the right to adjust our charges if:
a. The work is materially different to the description given at the time of booking.
b. Additional services are requested on the day of the move.
c. There are unforeseen delays, waiting times, or access issues beyond our reasonable control, such as road closures, restricted access, absence of lifts, or delayed handover of keys.
d. The move involves carrying items above the ground floor without lift access and this was not disclosed at the time of quotation.
4.3 Unless expressly stated, our quotations do not include:
a. Packing or unpacking services.
b. Dismantling or reassembly of furniture.
c. Disconnection or reconnection of appliances.
d. Transport of items that are excessively heavy, hazardous, fragile, or unusual in nature.
4.4 Any additional services may be charged at our standard hourly rates or as otherwise agreed prior to work being undertaken.
5. Payments
5.1 Unless otherwise agreed, payment is due either in advance of the service or immediately on completion of the service, in line with the arrangement confirmed at the time of booking.
5.2 We may require a deposit to secure the booking. Any required deposit amount and due date will be communicated to you at the time of booking.
5.3 If full payment is not made when due, we may refuse to carry out or continue the services and may withhold delivery of goods until payment is received in full. We also reserve the right to charge interest on late payments at the statutory rate.
5.4 You are responsible for any bank charges, transfer fees, or other payment processing costs arising from your chosen method of payment.
6. Cancellations and Amendments
6.1 If you wish to cancel or amend your booking, you must notify us as soon as possible.
6.2 We may apply the following cancellation charges based on the notice given before the scheduled start time:
a. More than 72 hours notice: No cancellation fee, and any deposit paid may be refundable or transferable at our discretion.
b. Between 24 and 72 hours notice: Up to 50 percent of the agreed price may be charged.
c. Less than 24 hours notice or no notice: Up to 100 percent of the agreed price may be charged.
6.3 If you need to change the date, time or address, we will use reasonable efforts to accommodate the change, but this will be subject to availability and may result in additional charges where our costs increase.
6.4 We reserve the right to cancel or postpone a booking where events outside our reasonable control make it impractical or unsafe to provide the service, including but not limited to severe weather, road closures, vehicle breakdowns, accidents, or staff illness. In such cases we will offer an alternative date or a refund of any amounts paid in respect of the cancelled service, but we will not be liable for any consequential losses.
7. Your Responsibilities
7.1 You must ensure that:
a. You are present or represented by a responsible adult at both collection and delivery addresses for the duration of the service.
b. All goods are properly packed, labelled, and ready for transport by the agreed start time unless we have agreed to provide packing services.
c. All fragile or high value items are clearly identified to our staff before loading.
d. All appliances are disconnected, defrosted, drained and made safe prior to transport.
e. Passageways, staircases, lifts and access points are clear and safe for use.
7.2 You are responsible for checking that no items are left behind at the collection address and that all goods are unloaded at the correct destination. We are not responsible for any items left in the property, in storage, or in our vehicle after completion, unless agreed otherwise in writing.
8. Goods we will not carry
8.1 We do not carry, and you must not request us to carry, any of the following without our prior written agreement:
a. Hazardous or dangerous goods, including flammable, explosive, corrosive or toxic materials.
b. Live animals or plants.
c. Perishable items requiring controlled temperatures.
d. Illegal items or items obtained unlawfully.
e. Cash, securities, precious metals, jewellery, artwork, antiques or other items of exceptional value, unless specifically agreed and appropriately insured.
8.2 If you submit such items without our knowledge, you do so at your own risk, and we will have no liability for loss or damage to them.
9. Liability for Loss or Damage
9.1 We will exercise reasonable care and skill in providing our services. Our liability for loss or damage to goods or property is, however, limited as set out in this section.
9.2 We will not be liable for:
a. Loss or damage caused by your failure to adequately pack, protect or label goods, unless we have agreed to pack them.
b. Loss or damage to fragile items where they have not been properly protected or where their condition makes them inherently susceptible to damage.
c. Loss of value due to age, wear and tear, or pre-existing defects.
d. Any indirect or consequential loss, including loss of profit, loss of opportunity, or emotional distress.
9.3 Our total liability for loss of or damage to your goods, whether arising from negligence, breach of contract or otherwise, shall not exceed a reasonable replacement cost of the items affected, subject always to any specific limits advised to you at the time of booking. It is your responsibility to ensure that you have adequate insurance in place for your goods during transit and handling.
9.4 We will not be liable for damage to property such as walls, floors, doors, or fixtures where:
a. You have requested that large or heavy items be moved in circumstances where there is a risk of such damage and we have advised you of that risk.
b. The access is tight, restricted, or unsuitable for the size or weight of items being moved.
9.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable and, in any event, within seven days of completion of the services. You must provide full details, supporting evidence, and allow us a reasonable opportunity to inspect the alleged damage.
10. Delays and Missed Appointments
10.1 We will make reasonable efforts to arrive at the agreed time, but timing is not guaranteed. Factors such as traffic, accidents, and weather can cause delays.
10.2 If we are likely to be significantly delayed, we will attempt to contact you using the details provided at booking. Our liability for delay is limited to adjusting the charges, if appropriate, where you have paid for a fixed time slot and we fail to provide the service within a reasonable period of that time.
10.3 We are not liable for any loss you incur due to lateness or rescheduling of the service, including lost rent, penalties, or fees payable to third parties such as landlords or estate agents.
11. Waste and Disposal Regulations
11.1 We operate in accordance with applicable UK waste and environmental regulations. We are not a general waste removal contractor and will only remove items for disposal where this has been specifically agreed as part of the service.
11.2 We will not remove or dispose of hazardous waste, including but not limited to chemicals, asbestos, medical waste, oils, paints, or flammable liquids.
11.3 Where we agree to take items for disposal or recycling, they will be taken to an appropriate licensed facility. Additional charges may apply depending on the nature and volume of items, as well as local disposal fees.
11.4 You confirm that any items you ask us to dispose of belong to you and are not subject to any third party claim. You remain responsible for ensuring that items designated as waste are suitable and lawful for disposal.
12. Insurance
12.1 We maintain insurance appropriate to our business as a man and van and removal service provider. Details of our cover can be provided on request.
12.2 Our insurance does not replace your own contents or business insurance. You are strongly advised to check with your insurer whether your goods are covered during moving and transport, and to arrange additional cover if necessary, particularly for high value items.
13. Complaints
13.1 If you are dissatisfied with any aspect of our service, you should raise the matter as soon as possible with the team on site so that we can attempt to resolve it immediately.
13.2 If the issue is not resolved at the time, you may submit a formal complaint in writing, providing your name, service date, addresses, a description of the issue, and any supporting evidence such as photographs. We will review your complaint and provide a response within a reasonable time.
14. Data Protection and Privacy
14.1 We collect and process personal information such as your name, address, contact details, and service details for the purpose of administering bookings, providing services, handling payments, and managing any queries or complaints.
14.2 We will handle your personal data in accordance with applicable UK data protection laws and only retain it for as long as necessary for our business and legal purposes.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall remain in full force and effect.
16.2 No variation of these Terms and Conditions shall be effective unless agreed by us in writing.
16.3 Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy.
16.4 These Terms and Conditions, together with the details set out in your booking confirmation, represent the entire agreement between you and us in relation to the services and supersede any prior discussions, correspondence or representations.
